Unit 4 Article for Steph

Viral marketing section - Needs an introduction

Explain the link between social media and Viral Marketing
" It is important for businesses to respond to the development in social media by...........


Fill in one of the empty Margin boxes

What is brick and click?
When were Amazon and Ebay launched?
Why would a small business have to respond to the competition from Amazon and eBAY - (ADD A FACT ABOUT AMAZON OR EBAY SALES)
" It is important for businesses to respond to the competition from Amazon and Ebay by...........

Starbucks example - add a last section
Why would other businesses have to respond to the rise in electronic payments?
" It is important for businesses to respond to the rise in electronic payments like Starbucks have because...........

Customer support section 

Explain Livechat systems that some businesses use to offer support to custoimers
Explain why this IT development is good for businesses to respond to and use.
" It is important for businesses to respond to the IT developments in customer support because...."

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